From purchase to protected in a few clear steps.
Use this guide to create your account, access your VPN details, install the supported app, and connect.
Follow the path in order.
Your account connects the purchase, VPN credentials, downloads, and ongoing service management.
Create or sign in to your account
Use the account details you want associated with your VPN purchase.
Choose and complete a VPN purchase
Select a ShieldVPN plan and finish checkout while signed in.
Open your account dashboard
Find the VPN access information generated for your subscription.
Install the supported app
Use the download link provided for your device and follow its installation prompts.
Sign in, select a location, and connect
When the app shows an active connection, your supported traffic is using the VPN tunnel.
Make protection part of the routine.
Connect before using unfamiliar Wi‑Fi, keep the app updated, and verify the connection status when privacy matters.
Connect first
Turn on ShieldVPN before handling sensitive activity on shared networks.
Keep software current
Install trusted updates for the VPN app and your operating system.
Ask when stuck
Include your device type and the exact message you see when contacting support.
We’ll help you find the next step.
Do not send passwords. Tell us your device, operating system, and the issue you are seeing.